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Privacy Policy

Last updated: 05 May 2025

1. Introduction

Ravenswood Media Limited (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Details:

  • Company Name: Ravenswood Media Limited
  • Registered Address: 12-13 King Square, Bristol, BS7 9NP
  • Company Registration Number: 07247832
  • ICO Registration Number: ZB846026
  • Contact Email: info@ravenswood.media

2. Information We Collect

2.1 Information You Provide to Us

We collect personal data that you voluntarily provide when you:

  • Complete contact forms on our website
  • Request information about our services
  • Communicate with us via email or telephone

Data collected includes:

  • Full name
  • Email address
  • Telephone number
  • Enquiry details and any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

  • IP address (anonymised)
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visit

For detailed information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

3.1 Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent: For marketing communications and non-essential cookies (Articles 6(1)(a) and 9(2)(a) UK GDPR)

Legitimate Interests: To respond to enquiries, improve our website, and operate our business (Article 6(1)(f) UK GDPR). Our legitimate interests include:

  • Responding to enquiries about our services
  • Understanding how visitors use our website
  • Improving our services and website functionality
  • Preventing fraud and ensuring website security

Contract: Where processing is necessary to provide services you have requested (Article 6(1)(b) UK GDPR)

3.2 Purposes of Processing

We use your personal data to:

  • Respond to your enquiries and provide information about our services
  • Communicate with you about your project or requirements
  • Improve our website and services
  • Analyse website usage and performance
  • Deliver relevant advertising (with your consent)
  • Comply with legal obligations

4. Data Sharing and Third Parties

4.1 Third-Party Service Providers

We share your data with the following third parties who process data on our behalf:

Google LLC

  • Services: Google Analytics, Google Ads, Google Tag Manager
  • Purpose: Website analytics and advertising
  • Location: United States (adequate safeguards in place)
  • Privacy Policy: https://policies.google.com/privacy

Meta Platforms Ireland Limited

4.2 Other Disclosures

We may also disclose your personal data:

  • To comply with legal obligations or respond to lawful requests from authorities
  • To protect our rights, property, or safety, or that of others
  • In connection with a business sale, merger, or acquisition

We do not sell your personal data to third parties.

5. International Data Transfers

Some of our third-party service providers (notably Google) are based outside the UK and European Economic Area (EEA). Where we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the UK authorities
  • Adequacy decisions recognising equivalent data protection standards
  • Other legally approved transfer mechanisms

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form enquiries: 3 years from last contact
  • Website analytics data: As determined by our analytics settings (typically 26 months for Google Analytics)
  • Marketing cookies: As specified in our Cookie Policy (up to 2 years)

After the retention period expires, we will securely delete or anonymise your personal data.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Rectification

You have the right to request that we correct inaccurate or incomplete personal data.

7.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

7.4 Right to Restrict Processing

You have the right to request that we restrict processing of your personal data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

7.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

7.7 Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

7.8 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

7.9 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within one month. In complex cases, we may extend this by a further two months and will inform you of any delay.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure server infrastructure
  • Encryption of data in transit (SSL/TLS)
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Where changes are significant, we will endeavour to notify you by email or through a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@ravenswood.media

Post: Ravenswood Media Limited, 12-13 King Square, Bristol, BS7 9NP

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

  • Website: https://ico.org.uk/
  • Telephone: 0303 123 1113
  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF